How can I give feedback to the Modus team?
Your voice is pivotal to the evolution of Modus. Whether it's a minor question, a creative suggestion, or feedback on your experience, we genuinely value your input. It's the cornerstone of Modus's growth and improvement. To ensure your insights directly reach us, we've established a range of platforms for you to connect with the founders personally, including Reddit, Facebook, Instagram, Discord, and email. All of these platforms can be accessed within out web app.
- Here's why your feedback is indispensable:
- Streamlined Issue Resolution: Our dedicated system converts your reports into trackable tickets, ensuring that every concern is addressed efficiently. You'll receive updates directly within Modus, keeping you informed about the resolution progress.
- personalized Interaction: While a portion of our community thrives in Discord discussions, we understand the need for more personalized feedback channels. Our integrated system allows for immediate, intuitive feedback, enhancing your experience within Modus.
- Optimised Team Productivity: The comprehensive information collected through our system aids us in swiftly pinpointing issues and devising solutions. This direct approach significantly reduces the back-and-forth communication, thereby accelerating our response time and service quality.
- Feedback via Modus Platform:
- Bug Reports: For precise tracking and swift resolution, report bugs directly through Modus. If access issues arise, contact us at tom@modusai.app for immediate assistance.
- Trackable Feedback: Utilise our system for feedback that requires follow-up or for adding further thoughts to ongoing conversations.
- Private Matters: For issues involving sensitive information or privacy concerns, our in-built support ensures confidentiality and direct access to our team.
- Feedback via Discord:
- Casual Conversations and Team Encouragement: Share your stories, celebrate achievements, or casually chat with the community on Discord.
- Suggestions and Brainstorming: If you're contemplating feedback or seeking community perspectives, Discord is your go-to for vibrant discussions. Ideas that evolve can later be formalised and tracked through Modus.
While we suggest specific channels for certain feedback types, we prioritise your comfort and preferences in communication. Every user's perspective is highly valued, and our aim is to attentively address your insights, ensuring no voice goes unheard. With your continued support and feedback, we're committed to refining our support system and delivering a product that aligns with everyone's expectations.